Protection of Personal
Information Act (POPIA)

1. Introduction

This POPIA Notice explains how Pickle (Pty) Ltd ("Pickle", "we", "us" or "our") collects, uses, stores and shares personal information when you use our website, finance comparison services and related services.

Pickle aims to comply with the Protection of Personal Information Act 4 of 2013 ("POPIA") and other applicable South African privacy and data protection requirements.

2. Information We Collect

When you use Pickle or submit a finance application, we may collect information including:

• Full name and surname
• South African identity or identification information
• Date of birth
• Contact details including email address and telephone number
• Residential and address information
• Employment and employer information
• Income and other financial information
• Monthly expenses and existing debt obligations
• Vehicle or property finance information
• Supporting documentation provided as part of an application
• Information required by participating lenders to assess an application

3. Why We Collect Your Information

We collect and process personal information for purposes including:

• Processing and managing your finance enquiry or application
• Matching your application with participating lenders
• Requesting and comparing finance offers
• Communicating with you about your application
• Providing application updates and finance outcomes
• Providing customer support
• Preventing fraud, abuse and unlawful activity
• Complying with legal and regulatory obligations
• Improving our website, services and customer experience

4. Sharing Your Information

In order to provide the finance comparison service, Pickle may share relevant personal information with participating lenders and service providers involved in processing your application.

Information will only be shared where there is a lawful basis for doing so and where it is necessary for the relevant purpose.

We do not sell your personal information to third parties.

5. Your Consent

By submitting an application through Pickle, you acknowledge that your information may need to be processed and shared with relevant participating lenders for the purpose of assessing and responding to your finance application.

Where separate consent is required, Pickle will request that consent before processing your information for that purpose.

6. Direct Marketing

Where permitted by law, Pickle may contact you about products, services, promotions or information that may be relevant to you.

Where consent is required for direct marketing, we will request the appropriate consent. You may opt out of marketing communications at any time.

7. Security of Your Information

Pickle takes reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Retention of Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide our services, to comply with legal obligations, resolve disputes and enforce agreements.

9. Your Rights

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you
• Request correction or updating of inaccurate information
• Request deletion of information where legally permissible
• Object to certain forms of processing
• Withdraw consent where processing is based on consent
• Lodge a complaint regarding the processing of your personal information

10. Cookies and Website Technologies

Pickle may use cookies and similar technologies to operate the website, remember preferences, understand website usage and improve our services.

For more information, please review our Cookie Policy.

11. Third-Party Services

Pickle may use trusted third-party technology providers to operate our website, securely store information, communicate with customers and provide our services.

These providers may process information on our behalf and are expected to maintain appropriate security and confidentiality measures.

12. Responsible Party

Pickle (Pty) Ltd is responsible for determining the purposes and means of processing personal information in connection with our services, subject to the roles and responsibilities of participating lenders and other third parties.

13. Contact Us

If you have questions about this POPIA Notice, wish to exercise your rights or have concerns regarding the handling of your personal information, please contact Pickle through our Contact page.